Shipping policy
Shipping Policy
Last Updated: August 21, 2026
Thank you for shopping with Tailyverze. We work with trusted fulfillment and shipping partners to deliver quality pet products as efficiently as possible.
Order Processing
Orders are typically processed within 1–3 business days after payment is successfully received.
Orders are generally processed Monday through Friday, excluding holidays. Processing times may occasionally be longer during periods of high demand or due to supplier availability.
Once your order ships, tracking information will be provided when available.
Estimated Delivery Times
Delivery times vary depending on the product, fulfillment location, destination, carrier, and shipping method available for your order.
Typical estimated delivery times are:
United States
• Standard Shipping: approximately 5–10 business days after processing.
• Expedited Shipping, when available: approximately 3–7 business days after processing.
International Orders
• Approximately 7–20 business days after processing, depending on the destination, carrier, customs processing, and fulfillment location.
These delivery windows are estimates rather than guarantees. The delivery estimate displayed during checkout or provided with your order should be treated as the most current estimate when available.
Shipping Costs
Available shipping methods and any applicable shipping charges will be displayed during checkout before you complete your purchase.
Certain products, destinations, or promotions may qualify for free shipping.
Tracking Information
When tracking is available, you will receive tracking information after your order ships.
Tracking may take approximately 24–72 hours after shipment to begin displaying movement or updated carrier information.
Multiple Packages
Tailyverze works with third-party fulfillment partners and may use different fulfillment locations.
If you purchase multiple products, your order may arrive in separate packages and on different dates. Separate tracking numbers may also be provided.
Shipping Delays
Occasionally, deliveries may be delayed by circumstances outside our reasonable control, including:
• Carrier delays.
• Severe weather.
• Customs inspections.
• Holidays or periods of unusually high demand.
• Supply-chain or transportation disruptions.
• Incorrect or incomplete delivery information.
We appreciate your patience when unexpected delays occur.
Incorrect Shipping Address
Customers are responsible for providing complete and accurate shipping information when placing an order.
If you notice an error, contact us immediately at hello@tailyverze.com.
If your order has not entered fulfillment, we will make reasonable efforts to update the address. Once an order has been processed or shipped, we may be unable to change its destination.
Additional shipping costs resulting from an incorrect address supplied by the customer may be the customer’s responsibility where permitted by law.
Lost Packages
If tracking indicates a delivery problem or your package has not arrived within the expected delivery period, contact us at hello@tailyverze.com.
We may ask you to confirm your shipping information and cooperate with a carrier investigation. We will work with our fulfillment and shipping partners to determine an appropriate resolution.
Packages Marked Delivered
If tracking shows that your package was delivered but you cannot locate it, first check around the delivery location and with household members, neighbors, building management, or the carrier where appropriate.
If you still cannot locate the package, contact us and we will help investigate.
Customs, Duties, and Taxes
International shipments may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.
Unless otherwise stated during checkout or required by applicable law, these charges may be the customer’s responsibility.
Customs processing may also affect delivery times.
Order Changes and Cancellations
If you need to change or cancel an order, contact hello@tailyverze.com as soon as possible.
We will make reasonable efforts to accommodate your request, but we cannot guarantee changes or cancellations after an order enters processing or fulfillment.
Questions About Shipping
For shipping or delivery assistance, contact:
Tailyverze
Website: tailyverze.com
Email: hello@tailyverze.com