Refund policy
Return & Refund Policy
Last Updated: August 21, 2026
At Tailyverze, we want you and your pets to be satisfied with your purchase. If there is a problem with your order or you would like to request a return, we’re here to help.
30-Day Return Policy
We accept eligible return requests within 30 days of delivery.
To be eligible for a return, the item must generally:
• Be unused and in its original condition.
• Be returned in its original packaging when reasonably possible.
• Include all original accessories, components, and documentation.
Items showing excessive use, damage caused after delivery, missing components, or other conditions that substantially reduce their value may not qualify for a full refund, except where otherwise required by applicable law.
How to Request a Return
Before returning an item, please contact us at:
Email: hello@tailyverze.com
Please include:
• Your order number.
• The item you would like to return.
• The reason for the return.
• Photos or video when the item is damaged, defective, or incorrect.
Please contact us before sending an item back so we can provide the correct return instructions and return destination. Do not return products directly to a supplier or an address shown on the original package unless our support team specifically instructs you to do so.
Unauthorized returns may be delayed or declined.
Return Shipping
For returns due to a change of mind, incorrect size or option selected by the customer, or another reason not caused by Tailyverze or the fulfillment provider, the customer is generally responsible for return shipping costs.
Original shipping charges are generally non-refundable unless the return is due to a damaged, defective, or incorrect item, or otherwise required by applicable law.
Damaged, Defective, or Incorrect Items
If your order arrives damaged or defective, or you receive the wrong item, please contact us as soon as possible, preferably within 7 days of delivery, so we can investigate and resolve the issue quickly.
Please include clear photos or video showing:
• The product and the issue.
• The packaging.
• The shipping label when available.
After reviewing the issue, we may offer an appropriate replacement, refund, or other resolution at no additional cost where applicable.
Non-Returnable Items
Certain items may not be eligible for return for health, hygiene, safety, or legal reasons once opened or used. Customized or personalized products, if offered, may also be non-returnable unless they arrive damaged, defective, or incorrect.
If you’re unsure whether your item is eligible, contact us before returning it.
Exchanges
The fastest way to request a different product, size, or variant is to contact us at hello@tailyverze.com.
Exchange availability depends on inventory and fulfillment availability. In some cases, we may ask you to return the original item and place a new order.
Refunds
Once an approved return is received and inspected, or once we otherwise approve a refund without requiring a return, we will notify you.
Approved refunds will generally be issued to the original payment method.
Please allow your bank, card issuer, or payment provider additional processing time after a refund has been issued. Processing times vary by financial institution.
Order Cancellations
If you need to cancel or change an order, contact us as soon as possible at hello@tailyverze.com.
We will make reasonable efforts to accommodate your request. However, once an order has entered processing or fulfillment, we may be unable to cancel or modify it.
Lost or Missing Orders
If your tracking information indicates a delivery problem or your package has not arrived within the expected delivery window, please contact us so we can help investigate with the carrier or fulfillment provider.
Consumer Rights
Nothing in this policy limits any rights or remedies you may have under applicable consumer-protection laws.
Contact Us
If you have questions about a return, refund, exchange, or order issue, contact:
Tailyverze
Website: tailyverze.com
Email: hello@tailyverze.com